Frequently Asked Questions
FAQs
1. What products does Cut & Cotton sell?
Cut & Cotton offers blazers, blouses and shirts, dresses, and jackets, with a range of styles, fits, fabrics, and sizes
Customers should review the product measurements, size information, fit details, fabric composition, care instructions, and other product specifications before placing an order.
2. Where does Cut & Cotton ship?
Cut & Cotton currently ships within the United States.
All orders are processed in United States dollars (USD).
3. How much does shipping cost?
Cut & Cotton provides free standard shipping on all orders within the United States.
No standard shipping fee is charged at checkout.
4. How long does delivery take?
Orders are normally processed within 1–2 business days.
After shipment, the estimated transit time is 7–9 business days.
The total estimated delivery time is 8–11 business days.
For shipping purposes, business days are Monday through Friday.
5. What is the order cut-off time?
The daily order cut-off time is 4:00 PM (GMT-6), Monday through Friday.
Orders placed before the cut-off time begin processing on the same business day. Orders placed after the cut-off time or during the weekend begin processing on the next business day.
6. How can I track my order?
After your order has shipped, Cut & Cotton will send a shipping confirmation email with a tracking link.
The tracking link will be sent to the email address entered during checkout. Tracking information may take some time to become active after shipment.
7. What is Cut & Cotton's return policy?
Eligible return or exchange requests must be submitted within 30 days of delivery.
Products must be unused, unaltered, in their original condition, and returned with their original packaging and labels intact.
Returns must be approved before a return shipping label is issued.
8. Do I have to pay for return shipping?
Cut & Cotton provides a prepaid downloadable return shipping label at no charge for approved returns and exchanges.
Customers must first email info@cutandcotton.com and receive approval and return instructions before sending a product back.
Cut & Cotton does not charge a restocking fee for approved returns or exchanges.
9. How long does a refund take?
After a returned product is received, the inspection normally takes 1–3 business days.
Once the return has been inspected and approved, Cut & Cotton processes the refund within 10 business days.
Approved refunds are issued in USD to the original payment method.
10. What payment methods does Cut & Cotton accept?
Cut & Cotton accepts:
- Shop Pay
- Apple Pay
- Google Pay
- PayPal Wallet
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
For order, product, shipping, return, or payment questions, email info@cutandcotton.com.
Operating Hours: 10:00 AM–5:00 PM (GMT-6)
Response Time: We aim to respond within 48 business hours.